Hehe Baje Privacy Policy – Our Commitment to Protecting Your Information

This Privacy Policy applies to the Hehe Baje website (https://hehebaje.pro) and all associated services. By using the Hehe Baje platform, you agree to the data collection and usage practices described in this Privacy Policy.

We believe user privacy is a fundamental right. That is why Hehe Baje was built from the ground up to ensure your data is protected to the highest standard and used only for necessary purposes.

Hehe Baje collects two types of data — information you provide directly, and information gathered automatically while you use the platform.

Hehe Baje collects data through the following methods:

• Information You Provide Directly: Information you provide directly through registration forms, KYC uploads, support chat, or email.
• Automatically Collected: Device and browsing information collected via cookies and log files while you use the platform.
• Payment Providers: Transaction confirmation details received from the payment gateway upon completion of a deposit or withdrawal.
• Verification Services: Confirmation data received from third-party identity verification services during the KYC process.

Here is how the flow works, from data collection through to storage:

Hehe Baje uses the information it collects solely for the following purposes:

• Account creation, management, and security.
• Processing transactions such as deposits, withdrawals, and bonus payments.
• Completing age and identity verification (KYC).
• Detecting and preventing fraud, money laundering, and system abuse.
• Handling customer support and complaint resolution.
• Meeting legal and regulatory obligations.
• Improving service quality and analysing user experience.
• Sending you relevant promotions and bonus offers (you can opt out at any time).

Hehe Baje does not generally share your data with third parties. However, exceptions may apply in the limited circumstances outlined below:

• Payment Providers: bKash, Nagad, Rocket – only the information required to complete a transaction.
• KYC Verification Services: Authorized third-party services for verifying identity document information.
• Law Enforcement: Relevant authorities when required by lawful order or investigation.
• Licensing Authority: For routine audits by international gaming regulatory bodies.

Even in these cases, only the minimum necessary data is shared. No third party is permitted to use your information for their own purposes.

Hehe Baje follows the highest industry standards to protect your information. Our technical and organisational safeguards include:

• TLS/SSL 256-Bit Encryption: All data transmitted between your browser and our servers is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): OTP verification at login is optional but strongly encouraged.
• Data Masking: Sensitive information (such as payment numbers) is partially masked on screen.
• Access Controls: Only authorised staff may access your information, and only to the extent required for their specific role.
• Regular Security Testing: Regular system audits conducted by independent cybersecurity experts.
• Breach Notification: In the event of a data breach, affected users will be notified within 72 hours.

Cookies are small text files stored in your browser. Hehe Baje uses the following types of cookies:

Hehe Baje does not use advertising or cross-site tracking cookies. You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working properly.

Hehe Baje does not retain data longer than necessary. Retention periods by data type:

• Account Information: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction History: 7 years from the date of the last transaction, in accordance with anti-money laundering laws.
• KYC Documents: 5–7 years as required by legal obligation.
• Customer Support Contact: 2 years from the last point of contact.
• Log Files: Up to 1 year.

As a member of Hehe Baje, you have several important rights regarding your personal information:

• Right to Access: You can request to see what information Hehe Baje holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of certain data, unless retention is required by law.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at [email protected] or reach out via live chat. Requests are typically processed within 30 days.

Hehe Baje strictly does not provide services to anyone under the age of 18. Information belonging to minors is never knowingly collected, and if discovered, it is deleted immediately.

Date of birth is verified at registration and age is confirmed during the KYC process. If a minor is found to have registered using false information, their account will be immediately closed and all associated data deleted.

Hehe Baje may update this Privacy Policy from time to time. If significant changes are made, you will be notified at your registered email address and the "Last Updated" date at the top of the page will be revised accordingly.

Continuing to use the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly to stay informed.

For any questions about this Privacy Policy or requests regarding your personal data:

• Email: [email protected] (Subject: Privacy Request)
• Live Chat: Available 24/7 on the website, with support in Bangla

For identity verification purposes, you may be asked a few questions when submitting a data protection request. Requests are typically responded to within 30 days.